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The Citizens Bank of Florida values its customers' privacy and we realize that our customers' trust is our most treasured asset.  You can rest easy knowing that our corporate focus is the protection of your privacy in your dealings with us.   

The following questions and answers are designed to inform you, a customer of the Citizens Bank of Florida, (herein referred to as CBF) about the information that we collect about our customers, the sources of that information, the customer information that we disclose to our affiliates and unaffiliated third parties and the circumstances in which we do so. It describes the systems and procedures we have in place to make sure that information about you is kept confidential.

Question #1

What are CBF's policies and practices with respect to protecting the confidentiality, security and integrity of information about its customers?

It is the policy of CBF to assure that the information it has about its customers is accurate. It is the policy of CBF that information it has about its customers is highly confidential and should only be available to persons who have a need for the information to properly service a customer's account, act upon a customer's request or to fulfill that a person's job responsibility within CBF. CBF has extensive security procedures that insure that its confidentiality policy is followed. Customer information is maintained in paper-based files and databases in its automation systems. All paper-based files are kept in a secured environment. Access to every file is restricted to bank personnel who have a need for access to the information in the file to properly carry out his or her job responsibility. The bank's automation systems have a complex set of passwords, user identifications and terminal identifications that limits each employee's access to information in the systems to that information that he or she requires to properly carry out his or her job responsibility. In addition, CBF has a complex system of "firewalls" surrounding its automation systems to ensure that access by unauthorized persons is prevented.

Question #2

What categories of nonpublic personal information about its customers does CBF collect?

CBFcollects information about its customers from different sources. They are:

  • Information that customers provide on applications to us for our products and services and on other forms that you may provide to us;
  • Information that we receive in response to requests we make to third parties about our customers, particularly in the process of evaluating applications for loans;
  • Information that we receive from credit reporting agencies, commonly known as credit bureaus;
  • Information that we receive from processing customers' accounts with us and the transactions in those accounts, such as deposit accounts and loans, as well as information that we receive from providing other services to customers.
  • Information we receive about you from our affiliates.

Question #3

What categories of nonpublic personal information about its customers does CBF disclose?

  • We may disclose information that we receive on a customer's loan application such as the customer's assets, liabilities, income, and employment history in order to determine whether a loan made to the customer is salable in the secondary market, for example.
  • We may disclose information that we receive on a customer's loan application such as deposits or loans the customer has with other banks, or the customer's employment in order to verify the accuracy of the information that the customer has provided to us, for example.
  • We may disclose information that we receive on a customer's loan application such as the current balance of loans to be paid off from the new loan proceeds to persons who will be involved in the closing of the loan, such as attorneys and title companies, for example.
  • If a customer applies to us to arrange a loan for the customer with a third party, we may provide one or more potential third party lenders all of the information that the customer provided to us on his or her loan application.
  • We may disclose information that we collect from processing a customer's accounts with us, such as the balance in a deposit account. We may disclose that information to the operator of the interchange that processes our ATM and debit cards, for example.
  • If a customer enrolls in our Internet Banking Product, which may include the bill pay feature, we disclose information that we collect from you to our Internet Banking service provider in order to provide this service, for example.
  • We may disclose information about the balance in a customer's account. For example, if a customer writes a check to a third party, such as a merchant, and the third party calls us to inquire if there are sufficient funds in the account on which the check is drawn to pay the check, we will respond to the inquiry.
  • If another financial institution inquires about our relationship with a customer, we will provide limited information about the relationship, such as whether it has been satisfactory or unsatisfactory.
  • We may disclose information we collect from processing a customer's loan accounts such as loan balance information and payment history. For example, we may provide such information to a credit bureau.
  • We may disclose information we collect from processing a customer's deposit accounts such as checks drawn on insufficient funds. For example, we may provide such information to a credit bureau.
  • We may disclose information we collect from an application such as identifying information about a customer, for example the customer's name and address, together with other information from an application such as the customer's net worth and income. We may provide that information, for example, to an affiliate of the bank that is in the business of selling insurance or securities.
  • We may disclose information we collect from processing a customer's accounts such as balance information in deposit accounts. We may provide that information, for example, to a third party with which we have a joint marketing agreement for insurance or securities products.

--The examples set out above are illustrative of the occasions we may disclose the various categories of information described. They are not intended to describe every situation in which we may provide customer information to a third party or affiliate.

Question #4

To what categories of third parties does CBF provide nonpublic personal information about its customers?

CBF provides information about its customers to third parties that are affiliates of CBF and to third parties that are not affiliates. CBF is owned by Citizens Bancorp of Oviedo, Inc. which also owns CBO Properties, Inc. and Citizens Financial Partners, Inc. All of these companies are affiliated.  We provide information about our customers to all of our affiliates. Categories of third parties that are not affiliates that we may provide customer information to are as follows:

  • Parties who we request verify the accuracy of information that a customer has provided to us.
  • Parties that we are assisting a customer in obtaining a loan from.
  • Other financial institutions that we have joint agreements with for the marketing of financial services such as an insurance or securities broker.
  • Other financial institutions who inquire whether our relationship with a customer is satisfactory or unsatisfactory.
  • Parties who have accepted or have been asked to accept a check drawn by a customer on his or her account.
  • CBF also provides customer information to third parties as permitted by law.

Question #5

What categories of nonpublic personal information about former customers of CBF do you provide to third parties, and to what categories of third parties do you provide it?

The bank applies the same policies and procedures for former customers as it does for current customers.

Question #6

Does CBF have contracts with any third parties to provide services to CBF or jointly market financial products or services?

From time to time, CBF reviews options from third parties that may become available for us to enter into jointly. We may decide to jointly market financial products that would be of interest to you.