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Never respond to any requests asking you for personal information
Neither this institution nor its service providers will contact you by telephone, email or text messaging requesting personal information, such as your acess ID, passcode, credit card number, ATM card number or ATM PIN.  If you are contacted by anyone requesting this type of information, do not provide any information and contact our Bookkeeping Department immediately.

In the event you notice suspicious account activity or experience customer information security-related events contact:

Bookkeeping Department  407-365-6611

Security Officer, Tiffany Broome, 407-365-6611

Keep your password top secret and change it often
Changing passwords often helps in protecting your account even if inadvertently you may have disclosed it to someone.

Make your password difficult to decode
When you create your password, make it at least 6 characters long. Include at least one capital letter, one numeral (0-9) and one special character (like @, #, $, etc). This makes the password very difficult to decode.

Never use cyber cafes to access your internet banking accounts
Computers at cyber cafes may be infested with viruses and Trojans that can capture and transmit your personal data to fraudsters. The easiest way to grab information is key logging software, which record all the keystrokes you typed, to be retrieved later for fraudulent usage. Beware of typing passwords on unknown computers.

Keep your computer secure
Some phishing emails or other spam may contain software that can record information on your Internet activities (spyware) or open a 'backdoor' to allow hackers access to your computer (Trojans). Installing anti-virus software and keeping it up to date will help detect and disable malicious software, while using anti-spam software will stop phishing emails from reaching you. It is also important, particularly for users with a broadband connection, to install a firewall. This will help keep the information on your computer secure while blocking communication from unwanted sources. Make sure you keep up- to-date and download the latest security patches for your browser. If you don't have any patches installed, visit your browser's website, for example users of Internet Explorer should go to the Microsoft website.

Check the website you are visiting is secure
Before submitting your bank details or other sensitive information there are a couple of checks you can do to help ensure the site uses encryption to protect your personal data:

  • If the address bar is visible, the URL should start with 'https://' ('s' for secured) rather than the usual 'http://'.
  • If the address bar is not visible as in our Internet Banking website, look for a lock icon on the browser's status bar. You can check the level of encryption, expressed in bits, by hovering over the icon with your cursor.
  • Note that the fact that the website is using encryption doesn't necessarily mean that the website is legitimate. It only tells you that data is being sent in encrypted form.

    Validate the SSL Certificate
    If you are in any doubt, click on the lock icon at the bottom of the secured page. This opens up a new window, displaying the SSL certificate information. Ensure that there isn't a red cross mark preceding the title 'Certificate Information'.  If you are unsure whether a contact is legitimate, go to the company's Website by typing in the site address or using a page you have previously book marked, instead of using a link provided by the e-mail.  

    You can get more information by clicking on the other tabs in the certificate window. Following the above steps would help you to protect yourself. However, please remember, fraudsters are always trying to stay a step ahead. To ensure that you remain protected at all times:
  • Never let anyone know your PINS or passwords
  • Do not write them down
  • Do not use the same password for all your online accounts
  • Avoid opening or replying to spam e-mails, as this will give the sender confirmation they have reached a live address.

Report suspicious emails or calls to the Federal Trade Commission through the Internet at, or by calling 1-877-IDTHEFT (1-877-438-4338)